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Privacy Policy Statement

This is the Privacy Policy for Turtle Surfboards.  At Turtle Surfboards your trust and satisfaction is very important. We respect your privacy!  This Privacy Statement is periodically updated from time to time. This policy was last revised on October 9, 2007. Below is a list of policies designed to ensure that your personal information is handled in a safe manner.

The information we collect

When you visit our Web site, our Web server may collect the following non-personal information: the referring URL, your Internet service provider’s address and, information on the pages you access on our site.
We may also collect personal information that you provide, such as survey information and information you provide when you make a purchase or register your e-mail address. If you have visited our site before and provided us with your email address, we may collect information on the pages you access or visit while on our site.

How we use your information

The information we collect may be used:
To complete the transaction
To notify you about updates to our Web site, products and services
To improve the content and layout of our Web site
To contact you for marketing purposes
For internal review 

We may share information with governmental agencies or other companies assisting us in fraud prevention or an investigation. This may occur only when:

permitted or required by law
trying to protect against or prevent actual or potential fraud or unauthorized transactions
investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Update your information

We may provide you access to the following information if you send us an e-mail, call us or write to us:
transaction information (dates on which you made purchases, amounts and types of purchases) and contact information (name, address, phone number).
We will evaluate each request and reply in an appropriate manner and form of communication that ensures the security of the information you have requested.

Return and Exchange Policy

Turtle Surfboards will accept the return or exchange of any unused items in their original condition, 5 days from the date the item was received. Items are non refundable. Items are non exchangeable after the 15th day from the date of original shipment. All shipping and handling charges are paid by the consumer and therefore not refundable.
To contact us with any concerns or questions, please use our contact us page.

Shipping and Delivery Details

Shipping and Handling is included in the purchase price. We strive to ship our items from our warehouse within 1 business day. Within the continental United States, you should receive your product in about 3-5 business days.